RETURN POLICY

30 Day Returns Policy
We hope you’re happy with your new DuFFS purchase! However, if you’re unhappy for any reason, here’s what to do.

Changed your mind?
If the shoes are not a suitable fit or if you simply do not like them, you have up to 30 days to return them to us. All we ask is that you send them back in the unused condition that you received them and in their original box.

Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to:

DuFFS Footwear Ltd
The Old Treasury
7 Kings Rd
Portsmouth
PO5 4DJ
UK

Please contact us by e-mail info@duffs.com for a returns number before returning your order.

Please use some form of registered post in case you need to track your parcel.

If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.